The Petshop Discount Codes

Best The Petshop Coupons, Promo Codes & Offers For Jul 2026

The Petshop Coupon Codes UAE

The Petshop stocks over 12,000 products across 500+ brands for dogs, cats, birds, fish, reptiles, and small animals. The product range spans food, treats, healthcare, grooming supplies, toys, beds, carriers, cleaning products, and aquarium equipment. The retailer operates nine physical stores across Dubai, Abu Dhabi, and Ras Al Khaimah, alongside an online store at thepetshop.com with delivery to all seven emirates.

A summer sale is currently live on thepetshop.com with markdowns across selected brands and categories. The Offer Zone section on the website and app surfaces the latest active promotions in one place.

Quick Savings Snapshot

How to Apply a The Petshop Discount Code

• Open thepetshop.com or the ThePetshop app and sign in to your account, or create one if this is your first order.

• Browse products and add items to your basket using the "Add to Basket" button on each product page.

• Hover over or tap the shopping basket icon in the upper right corner and select "Go to Checkout."

• On the checkout page, enter your customer information and delivery address if not already saved.

• Select your delivery method: Standard Delivery, 60-Minute Delivery, or store pickup where available.

• Under the "Billing" or "Order Overview" section, locate the "Add discount" or discount code field.

• Paste your coupon code into the field and tap "Apply." Confirm the discount appears in the order total before proceeding.

• Choose your payment method, accept the terms and conditions, and place the order.

The checkout layout may differ slightly between the website and the app. On the website, the discount field typically appears in the Order Overview panel on the right side of the page. On the app, it may appear directly above the payment selection.

Why Your The Petshop Promo Code Is Not Working

• Several of The Petshop's strongest codes, including the 20% first-purchase offer, are locked to accounts placing their first order. If you have ordered before, the code will not apply. Switch to a sitewide code or check GrabOn UAE for codes available to returning customers.

• The Petshop excludes certain promotions from sale-priced items and from specific brands. The Emirates Platinum Card discount, for example, cannot be used on Purina One, Dog Chow, Puppy Chow, Cat Chow, Kitten Chow, Felix, Fancy Feast, Pedigree, Whiskas, or Sheba products. Remove excluded items from your cart or apply a different code.

• Coupon codes from The Petshop carry expiry dates that are not always visible on third-party sites. Check the code's validity period. If it has passed, search for an updated code on the Offer Zone section of The Petshop's website.

• Discount codes cannot be applied to scheduled future Repeat and Save deliveries. The only exception is applying a code on your very first Repeat and Save order. The recurring 10% Repeat and Save discount replaces code-based discounts on subsequent deliveries.

• Clear the discount field, re-paste the code without leading or trailing spaces, and tap Apply again.

• Some codes require a minimum order amount. The cart total must meet the threshold before taxes and shipping. Add more items to reach the minimum.

If none of these resolves the issue, contact The Petshop customer service at 800 738 7467 (9 AM to 6 PM, seven days a week) or email [email protected] with your code and a screenshot of the error.

Ways to Save at The Petshop UAE

Join the Free Rewards Programme

The Petshop's loyalty programme costs nothing to join and returns 3% cashback on every purchase. You earn 1 coin for every AED 1 spent, and 100 coins can be redeemed for AED 3 off a future order. Coins are earned on the total purchase amount including discounted items, though taxes and shipping are excluded. Coins expire after 180 days from the date of the transaction, so redeem them within that window.

Set Up Repeat and Save for Recurring Purchases

Repeat and Save is a subscription service that delivers your pet's regular essentials on a schedule you choose. Every Repeat and Save order receives an extra 10% off the best listed price on the day, and shipping is free regardless of order value. There is no membership fee, and you can pause, skip, or cancel at any time through your account on the website.

Use the Offer Zone and Clearance Section

The Offer Zone tab on the website and app aggregates all current promotions, discounts, and free gift offers in one place. The Clearance section separately lists discontinued and overstocked products at deeper markdowns, with discounts reaching up to 50% off. Both sections are updated regularly and are worth checking before placing a standard-priced order.

Buy in Bundles

The Petshop offers pre-built bundle packs across food, treats, and accessories. These bundles price the combined items below their individual totals. For households with multiple pets or for stocking up on consumables, bundles typically deliver a better per-unit cost than buying each item separately.

Stack Rewards Coins with Coupon Codes

Rewards coins can be combined with other discounts and promotions unless a specific code's terms state otherwise. This means you can apply a coupon code at checkout and also redeem accumulated coins on the same order, reducing the total further.

Meet the AED 100 Threshold for Free Standard Delivery

Standard delivery costs AED 20 on orders below AED 100. If your cart is close to the threshold, adding a small consumable item like treats or poop bags to push the total above AED 100 is more cost-effective than paying the delivery fee. Verified The Petshop promo codes are also listed on GrabOn UAE alongside the latest category offers.

Use the First-Order Discount

New customers can access a discount on their first purchase. The Petshop's homepage currently advertises 20% off the first purchase on selected products. This applies to new accounts only and cannot be used on subsequent orders.

Order Before 9 AM for Same-Day Delivery in Dubai

Standard delivery orders placed before 9 AM GST in Dubai are delivered the same day at no extra cost beyond the standard free shipping threshold. Orders placed after 9 AM are delivered the next day. For Abu Dhabi, Sharjah, Ajman, Al Ain, and Ras Al Khaimah, standard delivery is next-day regardless of order time.

The Petshop Sale and Promotions Calendar

Sale windows and discount depths shift each year. Check The Petshop UAE or GrabOn UAE close to each event for the current offers.

The Petshop Rewards Programme

The Petshop Rewards is a free loyalty programme open to all customers, both online and in-store. Members earn 1 coin for every AED 1 spent on purchases, including items bought at a discount. The earning rate translates to an effective 3% cashback: 100 coins convert to AED 3 when redeemed at checkout or at the till in any Petshop store.

Coins are valid for 180 days from the date of the purchase that generated them. Redemption is straightforward: during online checkout, you will see an option to apply your coin balance; in-store, share your loyalty barcode at the counter. Coins are non-transferable and tied to your account. They can be combined with other discounts and promotions, making them stackable with coupon codes on most orders.

At a 3% effective return rate with no membership fee, the programme is worth enrolling in for any repeat purchaser. Pet food buyers who spend AED 300 to AED 500 per month will accumulate enough coins to cover a bag of treats or a small accessory every two to three months.

Repeat and Save Subscription

Repeat and Save allows customers to schedule recurring deliveries of food, litter, treats, pads, and other consumables at a frequency they choose. Every scheduled order receives an automatic 10% discount off the best listed price on the delivery date, plus free shipping regardless of order size.

There is no membership or subscription fee. Customers can pause deliveries, skip individual orders, or cancel entirely through the "Manage Subscriptions" section under My Account on the website. The service is currently managed through the website only, not the app.

One limitation: additional discount codes cannot be applied to future Repeat and Save orders. A code can be used on the first Repeat and Save order, but subsequent deliveries rely on the built-in 10% discount. Prices on subscribed items may fluctuate, but as a Repeat and Save customer, your stock is prioritised and reserved.

Emirates Platinum Card Programme

The Petshop participates in the Emirates Group Staff Platinum Card programme. Emirates, Dnata, and associated company employees and their dependents can access a dedicated discount by entering the provided code at checkout. The discount cannot be combined with other promotions or coupon codes.

Delivery must be within Dubai, Sharjah, Ajman, Abu Dhabi, or Al Ain. The Petshop will decline and refund orders where the EPC discount is claimed for delivery outside these areas. The original Emirates Platinum Card must be presented at the time of delivery. If the cardholder is unavailable, a household member may present the original card or a valid EPC belonging to a spouse or partner.

The programme excludes specific brands: Purina One, Dog Chow, Puppy Chow, Cat Chow, Kitten Chow, Felix, Fancy Feast, Pedigree, Whiskas, and Sheba.

Bank Card and Payment Offers

No confirmed ongoing bank card cashback or instalment partnerships were found during research for The Petshop UAE beyond the Emirates Platinum Card programme. The retailer accepts Visa and Mastercard debit and credit cards, cash on delivery, and tabby for buy now, pay later. Cheques are not accepted.

tabby allows customers to split the purchase into interest-free instalments. This is useful for higher-value orders such as large bags of premium food, pet carriers, aquarium setups, or grooming equipment. Eligibility and instalment limits are determined by tabby at checkout based on the order value and the customer's profile.

Shipping and Delivery

60-minute delivery operates daily from 9 AM to 9 PM and covers most top-selling essentials including food, litter, treats, and accessories. Availability depends on your delivery address and can be confirmed after logging in to your account. Not all products are eligible for 60-minute delivery.

Return and Refund Policy

Returns are accepted within 14 days of delivery. Items must be in their original packaging, unused, unwashed, and with all tags intact.

Not eligible for return: Items purchased on sale or discount, used items, altered items, frozen items, and livestock. This is a significant restriction: any product bought during a promotion or with a coupon code applied is excluded from the return policy. Factor this in before applying a discount code to items you may want to return.

Returns can be processed at any Petshop store across the UAE or by contacting customer service for a pickup arrangement. Call 800 738 7467 between 9 AM and 6 PM, seven days a week, or email [email protected] with your order number and reason for return.

Refunds are issued as store credit or a credit voucher usable online or in-store. Cash refunds are not given on returned or exchanged items. Refund processing takes 5 to 7 business days from the date the product is received back.

For damaged or expired products, contact customer service within 7 days of delivery with photos of the item and packaging. In these cases, a replacement or refund to the original payment method is offered.

Customer Support

For coupon-related issues, calling 800 738 7467 during support hours is the fastest channel. Email responses for order or discount queries may take longer.

About The Petshop UAE

The Petshop was founded in 2011 in Dubai by Charlotte Mortensen and Anders Erik Jorgensen. Originally operating as Dubaipetfood.com from a villa, the business grew into the UAE's largest specialist pet retailer. It now operates nine stores across Dubai, Abu Dhabi, and Ras Al Khaimah, including a 54,000 square foot Megastore at Dubai Investment Park. The online store at thepetshop.com carries over 12,000 products from 500+ brands covering food, accessories, healthcare, grooming, and aquatics. The company also offers professional grooming, pet relocation, mobile grooming services, and custom aquarium design and installation.